Facebook Business Page Hacked: What To Do

To recover your hacked Facebook business page, contact Facebook support and file a report. You can also secure your personal account or request Meta Verified support.

Your Facebook business page helps you connect with your customers and promote your products (or services). So it’s upsetting when someone hacks the page, preventing you from engaging your customers and doing business.

This guide gives a detailed process of how to recover hacked Facebook business page.

How to recover a hacked Facebook business page

Follow the methods below to regain your hacked Facebook business page.

Method 1: Contact Facebook support

Contact Facebook support by filing a report once you’ve determined that someone has hacked your account.

Here’s what to do:

• Go to the Facebook Help Center page and type “hacked Facebook page” on the search bar.

• Select “I think my Facebook page was hacked or taken over by someone” from the options.

• Scroll down the page and click “File a report.”

• The “I have issues accessing my page” window will appear if you’ve lost your admin status.

• If you have no admined pages (like in my case), return to the Help Center page and report your issue by following this link: https://web.facebook.com/help/contact/164405897002583
• Fill in the report form and provide as many details as possible about your hacked Facebook page. You can even attach screenshots for evidence.

• Click “Send” and wait for Facebook’s feedback. Facebook will review your case and send a confirmation email after they’ve resolved the issue.

Method 2: Secure your personal account

Since hackers usually access Facebook pages via personal accounts, you can regain control of your business page by securing your personal account. 

Follow the steps below to secure your personal Facebook account:

• Go to the Facebook Help Center page and search “hacked Facebook page.”
• Select “I think my Facebook page was hacked or taken over by someone” from the options.
• Scroll down the page and click “Visit this page to secure it.” 

• Select the option that best fits your current situation and click “Continue.” I chose “Someone else got into my account without my permission.”

• Click “Get Started” when a prompt appears to secure your personal account. Wait for Facebook to scan your account for security issues.

• Click “Continue” when a window appears to start the process.

• Change your current password and click “Continue.” If there are no more security issues, Facebook will redirect you to your News Feed.

• A window with detected email addresses will appear in case of more security issues.
• Delete any suspicious emails (which could be the hackers’). Click “Skip” if there are no suspicious emails.
• Delete any suspicious phone numbers that may have accessed your account. Click “Skip” if there are no unknown numbers.
• Remove any unknown users or suspicious friends added by the hacker.
• Your account is now secure, and you can click “Go back to News Feed.”

Method 3: Get Meta Verified support

If you’re a verified creator, seek Meta Verified support to recover your hacked Facebook business page. 

Let me show you how.

• Log into your Facebook profile on your mobile app.
• Tap the three dots on the top right and click the drop-down menu.
• Select “Get support.”
• Select “Stay safe” from the “Issue categories” menu.
• Click “Hacked accounts” then “Report a hacked account” after the Articles menu appears.
• Scroll down the page to the “Need more help?” section and choose how you want to contact the support system. You can either select Email or Live chat.
• Select Live Chat to speak to a Facebook representative. 
• Enter your full name and email address when a contact form appears. Then, describe your issue in the “How we can help” section and click “Request chat.” A Messenger notification will pop up.
• Open your Messenger to access a chat window with a Facebook representative.
• Explain your issue to the representative in detail. You can also request a call to explain the problem better.
• Wait for Facebook’s feedback after submitting your request.

Note: Meta Verified support is only available on the mobile app at the moment. Watch the video below on how to recover your page using Meta Verified support.

Here’s how to get verified if you don’t have a Meta Verified badge:

• Go to your Facebook profile and tap the three dots on the top right.

• Scroll down and click “Meta Verified.”

• Click “Next” when the Meta Accounts Center page appears.

• Choose the profile you want verified.

• Confirm and pay to obtain the Meta Verified badge to get specialized support.

FAQs

Interesting read:

Retrieving hacked Instagram (how to go about it).